ChatGPT Connectors
Overview
Bring your tools and data into ChatGPT so you can search, reference, and work faster all without leaving the conversation.
I co-led the end-to-end design of Connectors, a pivotal infrastructure feature that transformed our LLM from a static chatbot into a dynamic, data-aware engine capable of interacting with external applications. My role went beyond traditional UI; I architected the 'Tool Use' interaction patterns, solving critical UX challenges around latency, transparency, and trust.
By designing a system where the model could visibly 'reason' and securely retrieve proprietary data, we moved beyond simple chat to true enterprise utility. This launch was instrumental in unlocking our B2B revenue strategy, giving high-value customers the secure, Human-in-the-Loop (HITL) guardrails they needed to integrate their own data ecosystems with confidence.